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Tenants Guide

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Issued By Giggs and Company Tenants acknowledge receipt and agree to abide by conditions

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Download our Lettings Terms & Conditions

Finding a property

The first step is to contact us to provide details about yourself and the accommodation you require, we then search our database for suitable properties for viewing. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the better properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months. We regret that we cannot assist DSS claimants.

Viewings

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a ‘reservation fee’, usually £250-£350 plus VAT. If the landlord declines to grant the tenancy due to unsatisfactory references or if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application you agree to forfeit this fee.

References

As a minimum we will require satisfactory references from your employer and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents

Rents are normally quoted on a calendar month and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account.

Deposit

A security deposit of usually one and a half month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Fees

Fees apply:

  1. One month’s rent upfront
  2. A security deposit bond of one and a half months rent unless otherwise specified
  3. The check in and inventory fee £25.00
  4. The check out fee of £25.00
  5. Weekend move in fee of £50.00

To reserve the property we will charge a non-refundable reference and administration fee of £250.00 for one applicant or £350.00 for two applicants. Additional applicants will be charged £50.00.

Tenants fees include VAT.

Insurance - for Tenants

Giggs & Company are able to offer a variety of insurance policies for tenants.

Personal Possessions

Up to your selected sum insured for loss or accidental damage to your clothing, watches, jewellery, spectacles, other valuables (excluding mobile telephones) and pedal cycles whilst away from your home anywhere in the UK or whilst temporarily elsewhere in the world. Theft from unattended vehicles must be from a locked boot. Further details are available on request.

ACCESS

Landlord will ensure that: Where access is required for routine inspection(s), the tenants receive notification of the date, time and purpose of the visit not less than 24 hours in advance. Save in circumstances where issuance of such notice is impractical and that tenant privacy and entitlement to freedom from unnecessary intrusion is respected. Business is pursued by the Landlord in a professional, courteous and diligent manner at all times.

SECURITY & INSURANCE

Before leaving the house check that all windows and doors are closed. It is the tenant’s responsibility to insure their personal possessions NOT the landlords. Whilst insuring your own possessions you would be wise to include public liability and or accidental damage to the landlords’ fixtures and fittings.

REPAIRS AND MAINTENANCE

Reporting Repairs

Your first point of contact is Giggs & Company. You should contact us Either by telephone, an email or in writing as detailed at the end. When you report your repair please make sure that you give us a daytime contact number. The contractor will contact you and arrange a convenient time to call.

Gas or fumes

If you think that you have a gas leak, can smell gas, or think that you or any of your family is suffering ill effects caused by fumes from a gas appliance, you should take the following actions: If there is a strong smell of Gas IMMEDIATELY CALL DJBGAS on 07855415309. You Should:

  • Put out any cigarettes, don’t light any naked flames (lighters/ matches) and switch off electric fires.
  • Check that all cooker knobs are turned off.
  • Check if a pilot light has gone out on a cooker or boiler. If there is a leak turn off the pilot light if you can.
  • Turn off the gas meter control level - located to the side of your gas meter where the supply comes in.
  • Do not operate electrical switches or doorbells - either on or off
  • Do not switch on or off any lights/sockets or appliances
  • Open your doors and windows to air your home.
  • Do not use your telephone or mobile telephone. It is possible that either one could cause a spark and ignite any gas in the area.
  • Do leave your flat/ house and go outside

If the gas smells returns phone the same number above and follow the above precautions. Inform Giggs & Company as soon as possible about what has happened.

If there is a slight smell of Gas, take the following precautions:

  • Check that all cooker knobs are turned off.
  • Check if a pilot light has gone out on a cooker or boiler.
  • If there is a leak, turn off the pilot light if you can, or turn off the gas supply (the lever is next to the meter)
  • Put out cigarettes, naked flames and switch off electric fires.
  • Open your doors and windows to air your home.
  • Wait until the smell of gas has gone before re-lighting pilot lights.

The possible side effects of exposure to gas fumes include: Headaches, Migraines Feeling light headed and Nausea.

Burst Pipe

Turn off the Mains water stopcock. This is typically found under the kitchen sink or near the toilet. Turn on all your taps to drain the water in the pipes if water is running down a light fitting switch it off and remove the appropriate fuse from the fuse box. Contact Giggs & Company.

Note

Ensure you are familiar with the Central Heating System and that there is sufficient heat in the house in cold winter periods to avoid burst pipes. If you go away in the winter leave some heating on and inform Giggs & Company of your absence.

Electricity

If the power to your home and your neighbor’s home suddenly goes off, contact your electricity supplier

If the power to an appliance goes off check the plug and fuse box.

Note: If you have a key meter remember to check that you have credit.

Landlord’s Repair Responsibilities

They are responsible for the upkeep of:

  • The structure of the building
  • The outside of your home, which includes the communal areas
  • The plumbing, electrical and heating systems that were originally provided by the Landlord (not including those that you have installed yourself). These include: The roof, drains, gutters and outside pipes, outside walls, doors, window sills, window frames & glass.
  • Outside painting and decoration Internal walls, skirting boards, doors & door frames, door jambs, thresholds, floors and ceilings (but not internal painting & decorating)
  • Major internal plasterwork, Flues, chimneys and chimney stacks (but not cleaning the chimneys). Also fences, pathways, boundary walls, steps, ramps and stair-lifts.
  • Garages and outbuildings (where provided by the Landlord), common entrances, stairways, lifts and lighting Rubbish chutes
  • Water pipes & tanks, gas pipes and electrical wiring
  • Electrical sockets and smoke detectors (where fitted by the Landlord), light fittings (but not plugs or other fittings that are not fitted by the Landlord)
  • Basins, sinks, baths, toilets, flushing systems and waste pipes
  • Water heaters, boilers, fireplaces, fitted fires and radiators Re-tiling in bathrooms and kitchens.
  • Please Note: There are certain repairs that if caused by you, a member of your household or a visitor to your home, may result in the Landlord asking you to pay for the cost of making the repair (for instance, broken windows or doors).

Tenant’s Repair Responsibilities

You are responsible for: Internal decoration, minor repairs, maintenance of appliances and fittings installed by you that do not belong to the Landlord (unless the Landlord has agreed to adopt them). This includes:

  • Painting and decorating of the inside of the property
  • Altering doors for carpets
  • Replacing lost or damaged keys (The Landlord will charge you for the actual cost of replacing keys and fobs plus a reasonable cost for their time in doing so)
  • Repairing small plaster cracks Replacing electric plugs, fuses & light bulbs
  • The upkeep of your own garden
  • Plumbing in your own washing machine
  • Replacing the toilet seat
  • Bath and sink plugs.

If repairs are necessary to any of the Landlord’s furniture or fittings, contact Giggs & Company immediately. Do not make your own arrangements to have the repairs done as you may have to pay for them and any damage incurred. You should also report repairs to us that are the Landlords responsibility to carry out.

Programmed Maintenance

This is work that the Landlord needs to do in order to keep your home and the estate in general good condition. It includes:

  • Contracts for servicing lifts, boilers, and heating systems
  • External painting, planned replacement, or the maintenance of certain parts of the building, which may wear out or require servicing (roof tiles, fencing, etc)

HEALTH AND SAFETY

Gas Appliances

Landlord will ensure that:

  • All means of use and supply of Mains gas and alterations and repairs to gas installation shall comply with the current Gas Safety (Installation and Use) Regulations.
  • All gas appliances will be serviced annually by a competent Gas Safe registered technician and a record of the safety check will be issued to each existing tenant within 28 days of the check being completed and to any new tenant before they take up occupancy
  • All repairs to gas and supply pipe work and appliances will be carried out by registered Gas Safe fitters.

Electrical Installations and Appliances

Landlord will ensure that:

  • All repairs and improvements in electrical installations comply with the current IEE Wiring Regulations.
  • All components used in electrical wiring installations and repairs comply with the International Standard and all appliances will be installed in accordance with the Manufacturer’s instructions.
  • All electrical appliances provided by the owner are functioning in accordance with the Manufacturer’s operational limits and are capable of being operated in a safe manner.
  • Appliances should be visually inspected on a regular basis for wear and tear and in the event of any defects found they will be remedied. In addition a Portable Appliance Test (PAT) should be carried out by a competent electrician at not less than two-year intervals. A record of the PAT should be kept for reference.

MANAGEMENT OF DISPUTES

When disputes between Landlord and tenants arise a reasonable and prompt approach in dealing with the issues by both parties is the key to an amicable and effective resolution of the problems. The Landlord undertakes to:

  • Respond reasonably and promptly to tenant or tenant’s representatives in regard to any complaints or difficulties raised by tenants.
  • Maintain courteous professional relations with tenants during any dispute.

AT THE END OF THE TENANCY

Notice

When you wish to terminate the tenancy give Giggs & Company written notice as specified in your tenancy agreement. To ensure your deposit is paid back quickly, arrange to have all your bills paid up to date and provide the necessary receipts/proof. Agree with Giggs & Company what is required. Remember to cancel your Standing Order. We will require your written permission for any future references you may require at the current charge of £25.00 per tenant.

Deposits

Tenants are issued with a “Tenancy Commencement and inventory” with clear written guidelines regarding the standard of cleaning and other arrangements for bringing the tenancy to an end. This is to avoid any misunderstandings regarding the standard of cleanliness and condition of the property expected at the end of the tenancy. Where monies from a deposit have been retained to set off owners reasonably incurred cost, such balances that are remaining shall be returned within 28 days together with a written statement of account providing reasonable details of any and all deductions to the former tenant. If the deposit is held in a DPS, it will be dealt with in accordance with that scheme.

GIGGS & COMPANY

150-152 Great North Road, Eaton Socon, St Neots, Cambs, PE19 8GS.

Tel: 01480 278 118 (lettings department) or 01480 276 888 for general enquiries.

Email: lettings@giggsandco.com

Bank Account Details

Account Name: Giggs & Company

Bank: NatWest (St Neots)

Sort Code: 60-02-13

Account number: 63148862

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